Shipping and returns

Shipping

In-store pickup (free). Calle Enrique Palacios 340, Miraflores, Lima. We'll let you know when your order is ready.

Metropolitan Lima. S/ 15 per order. Delivered within 5 business days.

Rest of Peru. We arrange shipping with you by email or WhatsApp.

International shipping (Serpost — Exporta Fácil). Message us by email or WhatsApp and we'll quote your shipping: the cost depends on the country and parcel weight. We ship from Lima with Serpost, Peru's postal service, through the Exporta Fácil program, and send you the tracking number.

Duties and taxes. Prices and shipping costs do not include import duties, taxes or customs fees in the destination country. These are set by each country's customs and are the buyer's responsibility. RenzoBoggio/Estudio does not control these charges and is not responsible for them, or for delays or holds by destination customs. Depending on local rules, you may need to collect the parcel and pay those charges.

International service limits. Up to US$ 7,500 declared value per shipment and up to 30 kg per parcel; destination countries may set lower limits.

Currency. All charges are made in Peruvian soles (PEN). If you buy from abroad, your bank handles the conversion.

Exchanges and returns

You can request an exchange or return within 7 calendar days of receiving your order, with the piece unused, in perfect condition and in its original packaging.

Every piece is ceramic: small differences in color, glaze or shape compared with the photos are part of the process and are not considered defects.

If your piece arrives damaged, write to us within 48 hours of delivery with photos of the parcel and the piece. We'll replace it (if in stock) or give you a full refund, including shipping.

For change-of-mind returns, return shipping is paid by the buyer. Duties and taxes paid at destination on international orders are non-refundable.

Write to renzoboggiostudio@gmail.com with your order number.