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Complaints Book

In accordance with Peru's Consumer Protection and Defense Code, we keep an online Complaints Book (Libro de Reclamaciones). Fill in the form and we'll reply to the email you provide.

1. Consumer details

Full name *

ID / Passport *

Address *

Email *

Phone / WhatsApp *

Parent or guardian (only if you are a minor)

2. Product or service purchased

Product or service *

Amount claimed (S/)

Order number (if you have it)

Description of the product or service *

3. Complaint details

Type *

Claim (reclamo) Complaint (queja)

Claim: you're not satisfied with the product or service. Complaint: you're unhappy with how you were treated, not with the product or service itself.

Details *

What you are asking for *

Filing a claim does not prevent you from using other dispute-resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI (Peru's consumer protection authority).

Complaints Book

1. Consumer details

2. Product or service purchased

3. Complaint details

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