Refund policy
- Window: you can request an exchange or return within 7 calendar days of receiving or picking up your order.
- Condition: pieces must be unused, in perfect condition and in their original packaging, with proof of purchase.
- Not eligible: custom or personalized pieces, café products, and items sold as "sale" or "one-off with flaws" when stated before purchase.
- Natural variations: small differences in color, glaze or shape compared with the photos are part of the process and are not defects.
- Damaged or defective: contact us within 48 hours of delivery with photos. We'll replace the piece (if in stock) or give you a full refund, including shipping.
- Costs: for change-of-mind returns, return shipping is paid by the buyer. Duties and taxes paid at destination on international orders are non-refundable.
- Refunds: made to the original payment method (Mercado Pago) after we receive and inspect the item. The time it takes to show depends on your bank or payment method.
- How: email renzoboggiostudio@gmail.com or WhatsApp +51 904 520 660 with your order number.
- Complaints Book: our online Complaints Book (Libro de Reclamaciones) is available under Peru's Consumer Protection Code (Law No. 29571).